Privacy Policy

1. Introduction

JAIJ AI SOLUTIONS LLP ("JaiJ AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and products, including Videxa (video intelligence platform) and SpeakMitra (conversational AI assistant).

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Billing and payment information
• Company/organization details
• Communication preferences

2.2 Product-Specific Data

2.3 Automatically Collected Information

• Device information (type, operating system, browser)
• IP address and location data
• Cookies and similar tracking technologies
• Usage analytics and performance data

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing transactions and billing
• Improving and personalizing user experience
• Training and improving our AI models (with anonymized data)
• Communicating updates, support, and promotional content
• Ensuring security and preventing fraud
• Complying with legal obligations
• Analyzing usage patterns to enhance features

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (cloud hosting, payment processing, analytics)
• Business Partners: Trusted partners for joint offerings or integrations
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit and at rest
• Secure cloud infrastructure with SOC 2 compliance
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Retention periods vary based on:

• Active account status and service usage
• Legal and regulatory requirements
• Dispute resolution needs
• Legitimate business interests

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at privacy@jaij.ai.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Deliver relevant advertisements

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: